Southern Suns Club Policy: Returns, Exchanges & Refunds
Southern Suns operates as a not-for-profit community organization with low margins to ensure members receive the best services and products at the most affordable prices. Members are expected to understand the terms of all purchases and the conditions under which a return, exchange, or refund may be granted.
Membership Registration Fees
A full refund will be issued under the following circumstances:
• No team, competition, or program is available.
• Duplicate registration payments.
A credit or partial refund may be considered under the following conditions:
• Approved medical grounds, including injury or illness, with supporting documentation from a relevant medical professional.
• Relocation of the player to a locality that makes continued participation impractical.
• If approved, a credit toward upcoming season fees may be applied, determined by the time missed and supporting evidence, capped at 50% of the full season fee.
• Other circumstances may be considered on a case-by-case basis upon written application to the club.
A refund will not be provided under the following conditions:
• Change of mind after the registration closing date for the chosen program or season.
• Disputes with the club regarding policies, values, or principles.
Uniforms & Merchandise
Playing uniforms consist of a singlet and shorts, based on the member’s size and preferences. Parents are responsible for ensuring the accuracy of the information provided on the order form to avoid sizing or detail errors.
Playing singlets cannot be resold, exchanged, or repurposed. Shorts may be exchanged, subject to stock availability.
If a garment arrives with defects or errors caused by the club or manufacturer, it will be replaced at no cost to the purchaser.
If a garment arrives with incorrect sizing or details due to errors made during ordering, the club will work with the member to resolve the issue. However, any additional costs incurred will be the responsibility of the purchaser.